Shipping Policy

At Glo-Q, we are committed to delivering your products safely and efficiently, while maintaining the integrity of every order.

1. Order Processing

  • Orders are processed within 1–2 business days (excluding Sundays and public holidays) 
  • Orders placed after 2 PM will be processed the next business day 
  • During high-demand periods, processing time may extend to 2–3 business days

2. Shipping Timelines

Estimated delivery timelines from dispatch:

  • Metro cities: 2–4 business days 
  • Tier 2 & Tier 3 cities: 3–6 business days 
  • Remote locations: 5–8 business days 
  • Timelines are indicative and may vary due to external factors beyond our control.

3. Shipping Charges

  • Shipping charges are calculated at checkout based on:  
             Delivery location
             Order value
             Weight and dimensions of the package
             Logistics partner rates 
  • Glo-Q may offer free shipping on select orders or promotional campaigns, at its sole discretion 
  • Cash on Delivery (COD), if available, may include an additional convenience fee 

4. Order Tracking

  • Once dispatched, a tracking link will be shared via SMS/email 
  • Customers are responsible for providing accurate contact and address details 

5. Delivery Attempts & RTO (Return to Origin)

  • Courier partners will attempt delivery 2–3 times 
  • If unsuccessful, the order will be marked as RTO 

 In such cases:

  • Refunds (if applicable) will be processed after deducting applicable shipping and handling charges

6. Delays & Liability

While we aim for timely delivery, delays may occur due to:

  • Courier or logistics disruptions 
  • Weather or unforeseen events 
  • High order volumes 

Glo-Q shall not be held liable for delays once the order is handed over to the logistics partner.

7. Damaged or Tampered Packages

  • Customers are advised to refuse delivery if the package appears tampered or damaged 
  • If accepted, issues must be reported within 48 hours, along with unboxing video proof

8. Incorrect Address / Re-dispatch

  • Orders with incorrect or incomplete addresses may be delayed or returned 
  • Re-shipping charges will be borne by the customer 

9. International Shipping

Currently unavailable. This may be introduced in the future.